Frequently Asked Questions (FAQ)

 

How do I contact GANJI ?

Corporate Showroom 
1015 Crocker St. Suite#R08

Los Angeles, Ca90021

T. 213.749.8899
F. 213.749.8897 
info@ganjiusa.com 

Business Hours (PST)
Monday - Friday: 8:30am – 5:30pm
Saturday and Sunday: Closed


How can I gain access to GANji website?

Please register by clicking on the Register icon and providing your business information. After you register, 
please allow up to two business days for you to gain access. During this time, we determine if you are eligible. 
If you need immediate assistance, contact us at info@ganjiusa.com or 213.749.8899

What are the browser recommendations for shopping at GANJI ?

For optimal performance, we recommend Internet Explorer version 7.0 or higher or Firefox version 3.5 or higher. Please be sure
that JavaScript and Cookies are enabled; both are required to complete online transactions. In addition, we recommend that
you set your monitor to a 1024x768 pixel resolution or higher to best view the entire site.

What do I do if I forget my user ID and password?

Please send us an email at info@ganjiusa.com or call us at 213.749.8899.

How do I receive special offers from Ganji ?

Please register on our website to get up-to-date news and special offers.

How can I unsubscribe from receiving emails from Ganji ?

Please email us at info@ganjiusa.com with the subject titled UNSUBSCRIBE, and we will gladly remove you from our list.

Do you have a catalog?

Currently we do not. To view our collection, please register on our website

Who does Ganji  sell to?

We are a wholesale company, so therefore our website is not for individual retail shopping at this time. We thank you for your interest and apologize for the inconvenience. You can always contact us regarding stores that carry our line in your area.

What forms of payment do you accept?

- Credit card (VISA, MasterCard, American Express, Discover only)
You should see a prompt to fill out our Credit Card Authorization Form when you place your
order. You can also find it here
Do you accept credit card information over the phone?

Because of the increasing problem of identity theft, we do not accept this information over the phone. We need a form with all pertinent information including the signature of the cardholder.


Are we charged ahead of time for future orders, or as they come in?

We charge only for orders that are physically available and ready to ship.

 

What is your cancellation policy?

Please note that once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are            unable  cancel your order.

Is there a minimum that needs to be purchased?

We do not set a minimum amount that needs to be purchased. However our merchandise is pre-packed in six pieces per style per color (2 smalls, 2 mediums, 2 larges). We also would like for our first time clients to order a couple of different styles so that you can get a good representation of

Ganji in your store.

What is a pre-pack?

A pre-pack is six pieces per style, per color (2 smalls, 2 mediums, and 2 larges or 2 1XL, 2 2XL and 2 3XL for Plus size). Unfortunately, we cannot make any changes to the pre-pack, i.e. reduce quantity or exchange sizes.

Does Ganji sell broken packs?

No. We sell only pre-packs (6 pieces).

Can you hold my merchandise that is in stock until I'm ready to take it?

We cannot hold merchandise that is ready to ship. Because our inventory is constantly changing, we recommend taking your merchandise as soon as it becomes available to ship.

Can I combine multiple orders or add additional items to my order once it has been placed?

Please note that once your order is submitted, we begin processing your order, which entails a number of steps. You may add additional items to your order, but this may delay the shipping of your order. Please contact us (info@ganjiusa.com or 213.749.8899) to discuss.

The item I want is out of stock. What can I do now?

You can contact us via e-mail or phone (info@Ganjiusa.com or 213.749.8899). We can check to see if a few packs are still available.

What is a back-order?

We sometimes have merchandise for sale that has not yet been received at our distribution center or that has sold out and is being restocked. You can still order these items to reserve your favorite colors, and we'll ship them to you as soon as supplies are replenished. The expected ship date for backordered merchandise is listed when you add an item to your basket and also during checkout. We do our best to keep these dates accurate, but please be aware that in rare circumstances we may experience delays.

Do you charge sales tax on any item?

We do not. We only add shipping charges to the order.

Do I have to pay for shipping?

Yes, we add shipping costs to every box that is shipped. The freight cost depends on the weight of the box and the destination. You may provide us with your UPS account information if you would like the freight cost to the be billed to you.

How soon will my order be shipped?

It takes 1-3 business days to process orders once payment information is received (complete credit card authorization forms).

How can I request expedited shipping, i.e. I need it tomorrow, or by Friday of this week?

Please make sure you specify shipping transit times by choosing the correct one when you place your order (ground, 3rd day select, 2nd day, and overnight). You can also send an e-mail (info@Ganjiusa.com), call us (213.749.8899), and/or add a note/remark when you place your order on-line.

How do I change the shipping address?

Please make the changes when you check-out. This is very important. We want to make sure your order ships to the correct address which may be different from your billing address or your previous shipment address.

What is the procedure to ship internationally?

We ship using UPS domestically and internationally, but because of the high cost of using UPS internationally, most of our customers have set up a freight forwarder for their orders.

How often are the styles updated?

We update our styles and inventory daily, so it's best to visit our website everyday to see our newest additions.

Can I use the pictures on your website?

The pictures are only available to registered customers who have placed an order of the specific styles. Otherwise, if you would like to gain access to the pictures, please contact us at info@ganjiusa.com or 213.749.8899.

What is your privacy policy?

Ganji has created this privacy statement to demonstrate our firm commitment to protecting your privacy in all aspects of our business, from websites and print publications to trade shows, events and conferences. This privacy statement discloses what information we collect and how we use it.

If we decide to change the privacy policy, those changes will be posted so that you are always aware of what information is collected, how it is used, and under what circumstances, if any, it is disclosed. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, you will be notified by way of a change in this privacy policy.